Efficient Renewal Process

Eign’s customized application features a renewal dashboard where clients can view upcoming renewals and review their investment and insurance details. Clients can also renew policies directly through the application at any time.

Notifications and Alerts:

Implement automated reminders for clients with email and SMS notifications starting a month before renewal due dates. Alerts will cover policy renewals, SIP payments, and upcoming expirations. Additionally, a dedicated support team reviews the client’s financial assets in advance to ensure timely completion of renewals.

Ensuring Timely Payments

Direct Debit Setup: For mutual funds and insurance premiums, encourage clients to set up auto-debit mandates (ECS/NACH) to ensure timely payments and prevent policy lapses or SIP interruptions.

Documentation and Record-Keeping

Transaction Records: Maintain detailed records of all renewal payments and related transactions.
Policy Documentation: Ensure that all policy documents and renewal confirmations are accurate and easily accessible.

Error Handling and Dispute Resolution

Issue Management: Implement a system for handling payment errors or disputes, providing clients with clear instructions on how to resolve issues.
Support Access: Offer prompt customer assistance support for any payment-related inquiries.